Privacy Policy

1 Introduction

ba99bd ("we", "us", "our") operates an online casino and sports betting platform accessible at ba99bd.club, primarily serving players based in Bangladesh. We understand that the privacy and security of personal information is a matter of significant importance to our users, and we take our responsibilities as a data controller seriously.

This Privacy Policy describes the types of personal data that ba99bd collects from users of the platform ("you", "your"), the purposes for which that data is processed, the circumstances under which it may be shared with third parties, and the measures ba99bd takes to keep your information safe. It also outlines the rights you hold with respect to your personal data and the steps you can take to exercise those rights.

This policy applies to all users of the ba99bd platform regardless of the device or method of access used. It covers data collected through our website, account registration process, financial transaction handling, customer support interactions, and any marketing communications you receive from us. It does not apply to third-party websites or services that may be linked from ba99bd — we recommend reviewing the privacy policies of those services separately.

2 Data We Collect

ba99bd collects personal data through several channels during the normal course of platform operation. The categories of data we may hold about you include:

We collect data directly from you when you register, make deposits or withdrawals, contact support, or interact with promotional offers. We also collect certain technical data automatically through cookies and similar technologies when you browse the platform. In some cases, we may receive data about you from third-party identity verification providers or payment processors as part of our compliance obligations.

3 How We Use Your Data

ba99bd processes personal data only for specific, legitimate purposes. The primary purposes for which we use your information are as follows:

• Account creation and management: To register your account, verify your identity and age, and maintain your account in good standing throughout your time as a ba99bd user.
• Transaction processing: To facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all activity.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements, including reporting obligations to relevant authorities where legally mandated.
• Responsible gaming: To monitor for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and take protective action where a user's gambling behaviour indicates potential harm.
• Customer support: To respond to your enquiries, process complaints, resolve disputes, and communicate important account or platform updates.
• Platform security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other security threats to the platform and its users.
• Marketing communications: To send you promotional offers, bonus alerts, and seasonal campaign updates by email or other channels, where you have consented to receive such communications. You may withdraw this consent at any time.
• Service improvement: To analyse usage patterns, identify technical issues, optimise game performance, and develop new features that improve the overall user experience on ba99bd.

ba99bd will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for doing so.

4 Legal Basis for Processing

Every instance of personal data processing by ba99bd is grounded in one or more of the following recognised legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement with you — including account operation, transaction processing, and customer support.
• Legal obligation: Processing necessary to comply with applicable laws, including AML regulations, age verification requirements, and financial reporting obligations.
• Legitimate interests: Processing conducted in pursuit of ba99bd's legitimate business interests — such as fraud detection, platform security, and service analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — most commonly applicable to marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time without detriment.

5 Data Sharing & Third Parties

ba99bd does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with carefully selected third parties in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard receive transactional data necessary to execute deposit and withdrawal requests. Each of these processors operates under its own privacy framework and is responsible for the data it receives in connection with payment processing.
• Identity verification providers: Third-party KYC service providers may receive identity documents and related data solely for the purpose of verifying your age and identity in compliance with our legal obligations.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical and gameplay data necessary to deliver their games on the ba99bd platform. This data is governed by their respective data processing agreements with ba99bd.
• Analytics and technology partners: We work with trusted analytics providers to understand how users interact with our platform. These providers receive anonymised or pseudonymised data and are contractually prohibited from using it for any purpose other than the services they provide to ba99bd.
• Law enforcement and regulatory authorities: We will disclose personal data to government bodies, law enforcement agencies, or financial intelligence units where we are legally required to do so or where such disclosure is necessary to prevent, detect, or investigate serious criminal activity.

All third parties with whom ba99bd shares personal data are required, where applicable, to implement appropriate technical and organisational measures to protect that data and to process it only in accordance with our instructions and the applicable legal basis.

6 Cookies & Tracking Technologies

ba99bd uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit ba99bd. They serve several functions essential to the correct operation of the platform:

• Strictly necessary cookies: Required for core platform functionality, including session management, login persistence, and security token handling. These cannot be disabled without breaking platform functionality.
• Performance cookies: Collect anonymised data about how users interact with the platform — pages visited, time on site, error messages — to help ba99bd identify and resolve technical issues and improve page performance.
• Functional cookies: Remember your preferences such as language settings, display options, and last-viewed game categories to deliver a more personalised experience during and between sessions.
• Analytics cookies: Used by third-party analytics services to understand aggregate usage patterns. Data collected through analytics cookies is anonymised before transmission to the analytics provider.

By continuing to use the ba99bd platform after being informed of our cookie practices, you consent to the placement of non-essential cookies on your device. You may manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the platform.

7 Data Retention

ba99bd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general data retention approach is as follows:

• Active account data: Retained for the full duration of your account relationship with ba99bd, plus a minimum of five years following account closure, in accordance with financial record-keeping obligations.
• Transaction records: Financial transaction data is retained for a minimum of five years from the date of each transaction to comply with AML requirements.
• KYC and identity documents: Retained for a minimum of five years following account closure or the completion of the relevant verification process.
• Customer support communications: Retained for three years from the date of the last communication, or longer where an unresolved dispute is active.
• Marketing data: Retained until you withdraw your consent to receive marketing communications or request deletion, subject to any overriding legal obligation to retain the data.
• Technical and usage data: Generally retained in aggregated or anonymised form for analytical purposes. Identifiable technical logs are typically retained for no longer than 12 months.

When personal data is no longer required and no legal obligation mandates its retention, ba99bd will securely delete or anonymise it in accordance with our internal data destruction procedures.

8 Data Security

ba99bd implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key elements of our security framework include:

• SSL/TLS encryption: All data transmitted between your device and the ba99bd platform is protected using 256-bit SSL/TLS encryption, ensuring that information in transit cannot be intercepted or read by unauthorised parties.
• Access controls: Access to personal data within ba99bd is restricted to authorised personnel who require it to perform their job functions. All staff with access to user data undergo privacy and security training.
• Secure password storage: Account passwords are stored using industry-standard hashing algorithms. ba99bd never stores passwords in plain text and will never ask you to provide your password via email, chat, or telephone.
• Fraud detection systems: Automated monitoring systems continuously analyse account activity for patterns associated with fraud, account takeover, and other security threats, enabling rapid detection and response.
• Regular security reviews: ba99bd conducts periodic reviews of its data security practices to identify and address emerging vulnerabilities and to ensure alignment with current best practices in information security.

9 Your Rights

As a user of the ba99bd platform, you hold the following rights with respect to your personal data. These rights may be exercised by contacting our support team using the details in Section 13:

• Right of access: You may request a copy of the personal data ba99bd holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that ba99bd delete your personal data. This right is subject to any overriding legal obligations — for example, we may be required by law to retain certain financial records even after an account is closed.
• Right to restrict processing: You may request that ba99bd limit the way in which it uses your data, for example while a complaint or correction request is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity, you have the right to request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to ba99bd processing your personal data where that processing is based on legitimate interests, including direct marketing. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

ba99bd will respond to all valid rights requests within 30 days of receipt. In complex or high-volume cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it. We will not charge a fee for responding to a rights request unless the request is manifestly unfounded or excessive.

10 Children's Privacy

The ba99bd platform is strictly intended for adults aged 18 years and above. ba99bd does not knowingly collect personal data from individuals under the age of 18. Our account registration process includes mandatory date-of-birth collection and age verification procedures specifically designed to prevent minors from accessing the platform.

If ba99bd becomes aware that personal data has been collected from an individual who is under the age of 18, we will take immediate steps to close the relevant account and delete all associated personal data, subject only to any legal obligation to retain specific records. Any deposits made by an underage user will be returned to the originating payment account following completion of verification.

If you are a parent or guardian and have reason to believe that a minor in your care has registered an account on ba99bd, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

11 International Data Transfers

ba99bd's primary user base is located in Bangladesh, and we endeavour to process personal data within the region wherever practicable. However, some of our third-party service providers — including certain game studios, analytics providers, and technology infrastructure partners — may be located in or operate from jurisdictions outside Bangladesh.

Where personal data is transferred to a third party located in a country that may not have data protection laws equivalent to those in Bangladesh, ba99bd takes appropriate steps to ensure that your data receives a level of protection consistent with the standards described in this Privacy Policy. These steps may include entering into data processing agreements that incorporate standard contractual clauses or other recognised safeguards.

By using the ba99bd platform, you acknowledge and consent to the potential transfer of your personal data to countries outside Bangladesh for the purposes described in this Privacy Policy, subject to the safeguards outlined above.

12 Changes to This Privacy Policy

ba99bd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When we make material changes to this policy, we will notify you by displaying a prominent notice on the ba99bd platform and, where we hold a current email address for you, by sending a notification to that address.

The "Last updated" date at the top of this document will always reflect the date on which the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how ba99bd is protecting your information. Your continued use of the platform following the publication of any changes constitutes your acceptance of the revised policy.

13 Contact & Complaints

If you have any questions, concerns, or complaints relating to this Privacy Policy or the way ba99bd handles your personal data, please contact our Data Privacy team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: Please use "Privacy Enquiry" or "Data Rights Request" in the subject line of your email to ensure your message reaches the appropriate team promptly.
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the ba99bd platform.
• Response commitment: Privacy enquiries are acknowledged within 48 hours and substantively responded to within 30 days, in accordance with the timelines described in Section 9.

If you are not satisfied with ba99bd's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. ba99bd takes all privacy complaints seriously and will cooperate fully with any regulatory investigation initiated in connection with our data handling practices.